Business Analyst

MUST BE A US CITIZEN

TOP SECRET CLEARANCE REQUIRED

POLYGRAPH REQUIRED

100% ONSITE - WASHINGTON, DC

Soft Tech Consulting is seeking a highly motivated, self-directed individual to fill the role of a Business Analyst for one of our clients.  The designated candidate for this position will join a collaborative team environment, providing support and expertise necessary toward the successful delivery of the project deliverables, and provide effective communication to all levels of staff for reporting status/progress.

• Identify and document functional requirements and create user stories for the client's application.
• Work to design and test functional components of the system according to project specifications.
• Develop project documentation and user training materials according to program specifications.
• Provide technical support to end users.
• Perform program management support tasks, such as status reporting and work plan maintenance.
• Understand the application business processes for ~10 applications
• Resolve T3 tickets and assist with T4 ticket resolution
• Understand the Production Incident Ticket Process Map of how tickets go from being created to resolved.
• Maintain ownership and tracking of stakeholder engagement meetings.
• Responsible for acting as a liaison between the developers and stakeholders (translate business requirements into technical requirements).
• Conduct application demos to internal and external stakeholders.
• Maintain awareness of testing procedures and conduct testing for enhancements, hot fixes, or individual user issues.
• Create and maintain test scripts
• Contribute to keeping Jira Kanban board up to date
• If Scrum Master is OOO, then take over Scrum Master responsibilities
• The Business Analyst may:
  • Provide knowledge in business process and system analysis, design, improvement, and implementation efforts or in translating business process needs into technical requirements.
  • Uses available computer systems resources and personnel to carry out analysis to support management's quest for performance improvement to determine the most useful business solution.
  • Implement a comprehensive management plan for each project and hold regular stakeholder meetings to keep all interested parties updated in project progress.
  • Determine and document user requirements for business processes and abide by those requirements for future projects.
  • Review and analyze information, forecasts, methods, schedules, systems, processes and procedures.
  • Provide expertise in, but not limited to, Configuration Management, Strategic Planning, Knowledge Management, Business Analysis and Technical Analysis.

• Bachelor's Degree required.
• 3 yrs. of related experience 
• Able to develop strong client relationships.
• Must be able to communicate effectively, both verbal and written.
• Must be able to work independently, with minimal oversight.

Soft Tech Consulting, Inc. is a woman and minority-owned business headquartered in Chantilly, VA. With contracts in both the public and private sectors in the DC metro area and across the country, Soft Tech is an organization made up of highly successful and talented Information Technology professionals offering enterprise class solutions for any size organization at great value. Soft Tech’s mission is to help government organizations design, implement, and maintain mission critical Information Technology solutions. By focusing jointly on our employees and our customers, we are able to achieve our mission by providing each and every one of our customers with continuous quality customer support.
 
Soft Tech Consulting, Inc. is an Equal Opportunity Employer.