Cloud Support Specialist

MUST BE A US CITIZEN OR GREEN CARD HOLDER

MUST BE ABLE TO OBTAIN NIH SUITABILITY

HYBRID WORK - BETHESDA, MD

SALARY IS DEPENDENT UPON THE CANDIDATE’S SKILLS, EXPERIENCE, EDUCATION AND CERTIFICATIONS
SALARY RANGE: $155K to 185K
HIGH END OF THE SALARY RANGE IS CONSIDERED FOR THOSE WHO EXCEED QUALIFICATIONS IN A REQUIRED AREA

Soft Tech offers competitive BENEFITS in the areas of: MEDICAL, DENTAL, VISION, 401K, Short Term Disability, Long Term Disability, Life Insurance, PTO, AND PAID HOLIDAYS

Soft Tech Consulting, Inc. is seeking a Cloud Support Specialist to support one of our clients in Bethesda, MD.  We are looking for a bright, energetic, customer service oriented professional to join our team. The ideal candidate for this position will play a critical role in developing a cloud services delivery model for enterprise hosting and storage services, and will help to operate and maintain multiple cloud systems for the client. The designated candidate for this position will join a collaborative team environment, providing support required for senior level staff.  Effective communication will be key for this position to ensure communication is delivered clearly and accurately to all levels of staff in support of the Director and the department.

• Primarily responsible for the client’s cloud infrastructure setup and support for hosting customers’ applications.
• Develop a cloud services delivery and operational model, keeping track of cloud activities, developing and moving applications to the cloud, and specifying computing demands.
• Provide advice to federal leadership regarding establishing and maintaining cloud hosting and storage capabilities.
• Develop a well-informed cloud approach and adoption process for the IT team
• Develop capabilities within the client's enterprise cloud infrastructure to host the clients workloads.
• Assist with infrastructure migration strategies, such as mass application transfers to the cloud.
• Monitor and maintain security and privacy compliance within cloud-based solutions.
• Respond to technical requests and incidents in a timely and competent manner, following the client's standard operating procedures and guidelines.
• Identify cloud architecture frameworks to help the client accomplish its strategic goals (e.g., for multi-cloud support)
• Perform activities such as deployment, maintenance, monitoring, and management inside the cloud framework that has been created.
• Assess project-specific requirements and devise approaches to optimize resource use and enable the required scalability/flexibility for the project/workload.
• Work closely with other client IT service areas, such as Cloud Services, Identify and Access Management, Network Services, and the Information Security Program, as well as with Office of the Chief Information Officer (OCIO) divisions, to develop new solutions and maintain compliance with the client's policies and procedures.
• Perform capacity planning duties to help keep track of cloud cost and usage, and ensure that contingency plans are established and available.
• Conduct migrations to transfer applications and other tools and services to the cloud.
• Ensure that critical applications hosted on the cloud are designed and optimized for high availability and disaster recovery in a cloud environment.
• Maintain the cloud hosting capabilities through code/configuration pipelines (e.g., Infrastructure as Code), and provide environments to the IC customers to build their systems and applications.
• Perform security and gap analyses on a regular basis and in a timely manner following the client's policies and guidelines.

The successful candidate must have:

• At least a Bachelor’s degree in information science, computer science, mathematics, or a related technical field
• At least 4 years of professional work experience with cloud technology and with more than one cloud service provider (CSP) platform (e.g., among Azure, AWS, GCP, and OCI)
• Hands-on experience working with cloud architecture and tools
• Experience in migration of enterprise applications to the cloud
• Experience in designing, planning, implementing, and supporting enterprise applications and storage in a cloud environment using technologies such as Unix/Linux, Windows, Oracle, SQL, Java, .Net, and other web application technologies

The following lists preferred experience and qualifications:

• Active certification in any of the major cloud service providers/platforms
• Experience working for and/or with the federal government
• Experience with multiple cloud storage technologies (e.g., AWS EBS, S3, S3IA, Glacier; Azure Blob, Azure File; Google Cloud Storage, Filestore, etc.) and knowledge of the security, cost, and performance differences and implications
• Experience with capacity planning, performance analysis, disaster recovery planning, storage configuration, and/or storage consolidation
• Experience with backup and disaster recovery for cloud environments, including using cloud as an alternate location for on-premises backups
• Experience with managing cloud infrastructure as code
• You will also need a solid understanding and hands-on experience with multi-cloud architecture, cloud computing, cloud storage, and cloud support operations and technology systems, as well as experience in designing and migrating applications to the cloud. The person shall have a positive attitude and excellent communication skills to effectively coordinate cloud migration strategies and support for the client, including but not limited to coordinating closely with the client technical teams to ensure that approaches appropriately align to the broader enterprise capabilities.

Soft Tech Consulting, Inc. is a woman and minority-owned small business headquartered in Chantilly, VA. With contracts in both the public and private sectors in the DC metro area and across the country, Soft Tech is an organization made up of highly successful and talented Information Technology professionals offering enterprise class solutions for any size organization at great value. Soft Tech’s mission is to help government organizations design, implement, and maintain mission critical Information Technology solutions. By focusing jointly on our employees and our customers, we are able to achieve our mission by providing each and every one of our customers with continuous quality customer support.   Soft Tech Consulting, Inc. is an Equal Opportunity Employer.