Applications Production Support Specialist

100% ONSITE - SUITLAND, MD

MUST BE ABLE TO OBTAIN PUBLIC TRUST

MUST BE US CITIZEN OR PERMANENT RESIDENT

FOR PERMANENT RESIDENT, MUST HAVE BEEN IN THE U.S. FOR A MINIMUM OF 3 CONSECUTIVE YEARS

Salary is dependent upon the candidate's skills, experience, education and certifications. 

Salary Range: 75-90k

High end of salary range is considered for those who exceed qualifications in one or more required skill areas. 

Soft Tech offers competitive BENEFITS in the areas of: Medical, Dental, Vision, 401K, Short Term Disability, Long Term Disability, Life Insurance, PTO, and Paid Holidays

Soft Tech Consulting is seeking a highly motivated, self-directed individual to fill the role of an Applications Production Support Specialist. The selected individual will join a collaborative team environment where they will provide support and expertise necessary toward the successful delivery of the project deliverables. Key to the success of this position is the effective communication to all levels of staff for reporting project status.

• Supports the release of data to the public while adhering to standard operating procedures (SOPs)
• Supporting and troubleshooting various technical aspects of the production environment, including running database queries, evaluating logs, and coordinating issues with the Development teams;
• Documenting technical requirements and non-technical procedures;
• Performing configuration management processes with tools such as Gitlab or JIRA;
• Support core hours of 7:00 AM to 3:00 PM in accordance to scheduled data releases
• Collaborating with cross-functional teams on SharePoint and Microsoft Teams.

• Education: High school diploma along with specialized technical knowledge or training.
• At least three years of experience working in IT environments
• Demonstrated experience working with web technologies such HTML and/or JavaScript.
• Experience must have demonstrated each of the four competencies listed below:

1. 1. 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. An experience indicator at this level includes planning, prioritizing, and organizing requirements that impact the work and outcomes of a work unit.
      2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. An experience indicator at this level includes in-depth technical customer support such resolving non-routine problems, questions, or complaints; following-up on customer inquiries and requests for assistance to resolve problems about products or services.
      3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. An experience indicator at this level includes orally presenting technical information in an effective, professional, and understandable manner in formal settings; engaging in discussions and sharing of information with co-workers or team members.
      4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. An experience indicator at this level includes gathering and analyzing facts, drawing conclusions, and developing recommendations/identifying alternatives to solve difficult problems such as utilizing various sources to conduct research to determine proper alternatives and providing recommendations to resolve issues that impact the work and outcomes of a work unit.

• Experience identifying and determining the feasibility of alternatives for software technology.
• Experience gathering requirements from users and supporting acceptance testing.
• Experience in system testing including planning, executing, developing test data and documenting the testing.
• Experience with change and issue tracking applications (e.g., JIRA)
• Must have good written and communication skills.
• Must be able to work independently with little to no oversight.

Soft Tech Consulting, Inc. is a woman and minority-owned business headquartered in Chantilly, VA. With contracts in both the public and private sectors in the DC metro area and across the country, Soft Tech is an organization made up of highly successful and talented Information Technology professionals offering enterprise class solutions for any size organization at great value. Soft Tech’s mission is to help government organizations design, implement, and maintain mission critical Information Technology solutions. By focusing jointly on our employees and our customers, we are able to achieve our mission by providing each and every one of our customers with continuous quality customer support.
 
Soft Tech Consulting, Inc. is an Equal Opportunity Employer.