Business Analyst

MUST BE US CITIZEN

MUST BE IN THE NATIONAL CAPITAL REGION; RETURN TO 100% ONSITE ANTICIPATED IN THE NEAR FUTURE

MUST BE ABLE TO OBTAIN PUBLIC TRUST

SALARY IS DEPENDENT UPON THE CANDIDATE’S SKILLS, EXPERIENCE, EDUCATION AND CERTIFICATIONS
SALARY RANGE: 

HIGH END OF THE SALARY RANGE IS CONSIDERED FOR THOSE WHO EXCEED QUALIFICATIONS IN A REQUIRED AREA

Soft Tech offers competitive BENEFITS in the areas of: MEDICAL, DENTAL, VISION, 401K, Short Term Disability, Long Term Disability, Life Insurance, PTO, AND PAID HOLIDAYS

Soft Tech Consulting is seeking an experienced Sr. Business Analyst to support a dynamic range of platform services, including ServiceNow, MuleSoft, Okta, Box, Socrata, and Zendesk. The ideal candidate will bring strong business analysis expertise, coupled with project management skills, to drive successful implementation and optimization of these platforms. This role involves collaborating with stakeholders, managing requirements, and ensuring smooth delivery of solutions that meet business objectives.

• Collaborate with stakeholders to gather, document, and analyze business requirements.
• Develop system documentation, including workflows, user stories, and process maps.
• Lead efforts to streamline and optimize business processes across platforms.
• Facilitate User Acceptance Testing (UAT) and ensure solutions align with business needs.
• Manage project timelines, deliverables, and risks, ensuring consistent progress and alignment with goals.
• Provide technical documentation, user guides, and training for platform users.
• Conduct data analysis to identify improvement areas and implement solutions.
• Participate in sprint planning, backlog management, and other Agile ceremonies.
• Regularly report project status and updates to stakeholders and leadership.

• Bachelor's degree in a related field or equivalent experience.
• 5+ years of experience as a Business Analyst, with knowledge of ServiceNow and similar platforms.
• Strong project management skills, including resource management, risk mitigation, and schedule adherence.
• Proficiency in Agile methodologies, backlog management, and sprint planning.
• Excellent communication and stakeholder management skills.
• Experience with system testing, UAT, and technical documentation.
• Ability to analyze complex data and develop actionable insights.
• Certifications in PMP, Agile, or Scrum methodologies preferred.
• Excellent communication and written skills.
• Able to work independently with little to no oversight.

Soft Tech Consulting, Inc. is a woman and minority-owned business headquartered in Chantilly, VA. With contracts in both the public and private sectors in the DC metro area and across the country, Soft Tech is an organization made up of highly successful and talented Information Technology professionals offering enterprise class solutions for any size organization at great value. Soft Tech’s mission is to help government organizations design, implement, and maintain mission critical Information Technology solutions. By focusing jointly on our employees and our customers, we are able to achieve our mission by providing each and every one of our customers with continuous quality customer support.
 
Soft Tech Consulting, Inc. is an Equal Opportunity Employer.