User Outreach Coordinator (CMMS)

• Coordinate with government personnel, operations teams, and training organizations to ensure training objectives are met.
• Assist users with understanding system functionality.
• Plan, coordinate, and facilitate biannual CMMS Town Hall meetings.
• Create presentations, flyers, communications, and meeting announcements.
• Develop and distribute meeting invitations, status updates, and outreach communications.
• Conduct interviews with CMMS users to gather feedback on system performance, challenges, and business needs.
• Analyze user feedback and identify trends, process improvements, training opportunities, and enhancement recommendations.
• Engage regularly with government managers, directors, and operational personnel to understand user needs and operational pain points.
• Support ongoing communication efforts to increase system awareness and adoption.
• Monitor Splunk dashboard and send out emails.
• Upload Splunk dataset (instructions will be provided).

• Bachelor's degree from an accredited college or university.
• Experience conducting stakeholder interviews, user research, or requirements gathering.
• Experience presenting information to groups and facilitating meetings.
• Strong interpersonal skills with the ability to interact professionally with users at all organizational levels.
• Demonstrated ability to organize, coordinate, and manage multiple tasks and priorities.
• Experience creating presentations, reports, and user communications.
• Maintain basic analytical skills, to include support the analysis of user feedback, and provide support in identifying process improvement opportunities.
• Strong verbal and written communication skills.
• Experience with Splunk for the purpose of monitoring Splunk dashboard, and uploading Splunk dataset (instruction will be provided).
• Ability to work independently and as part of a team.
• Proficiency with Microsoft Office Suite, including PowerPoint, Word, and Excel.
• Active Top Secret security clearance, but requires an Interim Secret clearance to start.
• Experience with IBM Maximo preferred, candidates without prior experience must be willing and able to complete Maximo training.
• Strong attention to detail and follow-through.
• U.S. Citizenship required.

Soft Tech Consulting, Inc. is a woman and minority-owned business headquartered in Chantilly, VA. With contracts in both the public and private sectors in the DC metro area and across the country, Soft Tech is an organization made up of highly successful and talented Information Technology professionals offering enterprise class solutions for any size organization at great value. Soft Tech’s mission is to help government organizations design, implement, and maintain mission critical Information Technology solutions. By focusing jointly on our employees and our customers, we are able to achieve our mission by providing each and every one of our customers with continuous quality customer support.
 
Soft Tech Consulting, Inc. is an Equal Opportunity Employer.